Many HR departments still operate with long-established analogue processes and paperwork. But digital solutions are much more efficient. The trend is even moving towards artificial intelligence in HR management, simplifying many tasks, thus, relieving the burden on HR professionals, for example, with the help of chatbots and voice assistants.
Human Resources and artificial intelligence (AI) seem to be mutually exclusive, as many see the danger that the latter will take away people’s jobs. However, AI in the form of chatbots or voice assistants for automated job interviews can relieve HR staff and, as a supplement to HR software, give them more time to devote to the tasks for which many of them have chosen this job. They want to make a difference and not just manage people’s lives; they want to develop employees and devote more time to talent management. That’s why many HR managers are shifting their focus to new technologies that relieve them of day-to-day routine tasks.
AI will play an increasingly important role in the future. However, the question arises as to what is actually understood by this term. As Stefan Scheller, the man behind persoblogger.de, writes, chatbots in recruiting, for example, are more related to full-text search engines than to artificial intelligence. But, of course, such chatbots or bots can be fed with intelligent algorithms, which makes them partly AI again.
8 examples of how AI and chatbots are used in HR
Wolfgang Sölch, Head of Enterprise Sales Europe von CX-Lösungsanbieter (Customer Experience) Qualtrics, hat für EAS-MAG, dem Magazin für Enterprise Application Software beleuchtet, wie „Künstliche Intelligenz dem HR-Bereich unter die Arme greift“ und nennt acht Beispiele:
As Sölch concludes, artificial intelligence is not intended to replace human employees completely but should be seen as a support to relieve staff of “repetitive” recurring tasks.
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Human resources and artificial intelligence seem to be mutually exclusive, as many see the danger that the latter will take the work away from people.